1.- How far in advance should I book a transfer in Cusco?
To book a transfer in Cusco, we recommend making your reservation at least 24 hours in advance.
2.- How long will it take to get to the airport from my hotel?
If you have booked a round-trip transfer service, we recommend requesting pickup at your hotel at least 2.5 hours before your flight. The maximum duration of the trip is 30 minutes.
3.- What time should I indicate for my pickup?
Depending on the origin of the transfer, you must indicate the estimated arrival time of your flight at airports, bus terminals, and train stations. If the transfer is from your hotel, you must indicate the time you wish to be picked up. In the case of shared transfers, the provider may modify the time and you will be informed in advance.
4.- How long will the driver wait?
The driver’s waiting time varies depending on the origin of the transfer. At airports, the driver will wait up to 1 hour from the actual flight landing time. At cruise ports, the driver will wait up to 1 hour from the actual ship docking time. At train stations, the driver will wait up to 15 minutes from the actual arrival time of the train. At hotels and apartments, the driver will wait up to 15 minutes from the time indicated in the reservation. If you need more time, you must call the contact number and additional charges may apply.
5.- Where will the driver wait for me?
The place where the driver will wait for you depends on the origin of the transfer. At airports, the driver will be in the arrivals hall, after the baggage claim area. At terminals, they will be in the arrivals terminal. At train stations, the driver will be at the exit of the train arrival platform. At hotels and apartments, they will be outside the building or at the reception if the vehicle can be parked there. The driver will be holding a sign with your name on it.
6.- Are the prices final and are there any supplements?
Our prices are final and include all expenses, such as tolls and tips. However, there may be supplements in cases where the destination is not in the indicated area or an additional stop is required during the trip.
7.- How many people can travel in the vehicle?
The maximum number of people that can travel in each vehicle is indicated in the vehicle description. All passengers, regardless of age, count as passengers. If you are part of a large group, you will need to book several vehicles.
8.- What is the luggage policy for transfer vehicles?
During the booking process, you will be able to see the amount of luggage that each vehicle can carry. Each vehicle indicates its capacity in terms of the number of large suitcases and the number of pieces of hand luggage. The maximum dimensions allowed for each type of suitcase are also indicated: the sum of the length, height, and width must not exceed 115 cm for hand luggage and 155 cm for large suitcases.
9.- Do you offer child seats on the transfer service?
Yes, we offer child seats on our transfer services. The need for and availability of these seats will depend on the regulations at each destination, and there may be an additional cost for their use. During the booking process, you will be able to see the relevant information about child seats.
10.- Where can I find the flight number?
The flight number consists of two characters representing the airline and four numbers completing the flight number. You can also find the flight number in the airline’s booking confirmation email.
11.- Do I have to inform you if my flight, bus, or train is delayed?
You do not need to inform us if your flight, bus, or train is delayed, as we monitor arrival and departure times at all times. In the event of an excessive delay and it is not possible to reschedule the transfer due to lack of vehicle availability, the full amount of the service will be refunded.
12.- Why is it important to have a working cell phone during the transfer?
It is essential to have a working cell phone during the transfer, as we may need to contact you in case of an emergency, for example, if the driver has had a breakdown or needs help finding you.
13.- Who is responsible if I miss a flight?
It is the customer’s responsibility to know their flight departure time and request the pick-up service well in advance to avoid problems.
14.- Is it possible to make several stops during the transfer?
If you need to make several stops during the transfer, for example, to pick up the keys to an apartment or to stay at different hotels, an additional supplement will be applied to the cost of the service. Once the reservation has been made, you will receive an email with the amount of the supplement. You can accept or cancel the service at no additional cost. Payment can be made online or directly at the destination.
15.- Do you offer private and shared transfer services?
With the private service, the vehicle will be used exclusively for you and your group.
For shared transfers, the vehicle will be shared with other travelers. During the booking process, you can choose the type of service that best suits your needs.
16.- Does the driver speak English?
Although most of our drivers speak several languages, we cannot guarantee that the assigned driver will speak English.
